Terms & Conditions

The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions.

Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Cordage Group indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Cordage Group. Cordage Group reserves the right to make changes to this website and these terms and conditions at any time.


Copyright and Trademark Notice

This website is owned and operated by Cordage Group. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Cordage Group. All audio and video clips are the sole property of Cordage Group or their respective content providers. All software used on the website is the sole property of Cordage Group or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Cordage Group prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Disclaimer and Limitation of Liability as to Products Sold

All of Cordage Group products are guaranteed against defects in accordance with the manufacturer’s warranty from the date of purchase. Except as expressly stated herein, Cordage Group makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Cordage Group website. Except as expressly stated herein, Cordage Group expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Cordage Group arising from any product sold on the Cordage Group website shall be the price of the product ordered. In no event shall Cordage Group, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.


Disclaimer and Limitation of Liability as to the Cordage Group Websites

The Cordage Group website and the materials therein are provided “as is”. Cordage Group makes no representations or warranties, either express or implied, of any kind with respect to the Cordage Group website, their operations, contents, information, materials. Cordage Group expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Cordage Group, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Cordage Group website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.


Pricing and Availability

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Cordage Group shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Cordage Group shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cordage Group shall immediately issue a credit to your credit card account in the amount of the charge. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.


Links Policy

This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Cordage Group are not responsible for the operation of or content located on or through any such website.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Cordage Group reserves the right at any time after receipt of your order to accept or decline your order for any reason. Cordage Group reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Cordage Group is a reseller to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Cordage Group.


Gift Vouchers

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – please check your voucher to find out when to use it by. Cordage Group cannot accept any responsibility for stolen or deleted gift vouchers. We’ll despatch your gift voucher either as soon as payment has been cleared and we cannot be responsible for any delays, no matter how they are caused. If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe. From time to time, gift vouchers may get caught in spam filters, and it is the recipient’s responsibility to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). We reserve the right to vary these terms and conditions. The conditions of use relating to any discount code will be specified at the time of issue.


Jurisdiction and Venue

You agree that any legal action brought against Cordage Group shall be governed by the laws of England without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Cordage Group website shall be an appropriate federal or county court located in Southern England.